Got30 is a series of 30 second videos from our Customer Experience and Channel Performance teams, answering questions we frequently hear from you, our clients, as well as sharing information about our latest thought leadership. We feature Ipsos experts from around the globe, to help you address your key business questions. Whether you’re a Customer Experience practitioner, a leader of CX measurement and management programmes, head up Mystery Shopping, and/or are responsible for high performing sales and service channels functions … these are for you.
If you'd like any more information about anything discussed in our vodcasts, or if you have a question you'd like to have answered, get in in touch with us: [email protected]
In our fourth instalment of Got30, Reena shares insight on why brick and mortar stores aren’t the only place you can Mystery Shop, with her response to the question: "What is Digital Mystery Shopping?" From Reena Roy – Senior Vice President, Channel Performance in the US.
In our third instalment of Got30, Lance Webb, Director, Customer Experience in New Zealand, shares his thoughts on why it is important to be listening to customers with his response to the question: "Why should my organisation have a VOC programme, and what are the important things to consider?"
Enjoy our second vodcast, as Craig shares insight into Ipsos’ approach to Channel Performance, with his response to the question: "What is Size, Measure, Drive?" From Craig Bradley - Global Service Line Lead for Channel Performance
Enjoy our first vodcast, as Helen shares her response to a question that is relevant for all: "How can my business create strong relationships with customers in these tumultuous times?" From Helen Bywater Smith - Global Head of CX Service Design
[WEBINAR] The Forces of Customer Experience
Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,