COVID-19 Patient Experience Survey
The COVID-19 pandemic has affected all of us and has changed the way health care in New Zealand is delivered.
The Health Quality & Safety Commission works with clinicians, providers and consumers to improve health and disability support services. Ipsos has been commissioned by the Commission to conduct a survey to explore patient experience of care during COVID-19.
Key details
- What is it? The COVID-19 patient experience survey is an online survey of New Zealanders, designed to understand experiences of health care during the COVID-19 pandemic.
- Survey purpose: The survey will give health services a better understanding of what worked well during COVID-19, and for whom it worked (and didn’t)
- Survey timing: The survey will be open from 22 June – 12 July 2020
- How to take part: Respondents will receive instructions to log into the survey by email or text message
- Who is invited? A selection of patients enrolled with and who had a consultation with their general practice during the survey sample period (27 April–10 May 2020) may be invited to participate. A selection of patients who did not have a consultation with their general practice during this time will also be invited for comparison. Children under 15 years will not be surveyed.
- Where did you get my contact details? Contact information was provided by the Ministry of Health for the purpose of this survey only.
You can read more about the COVID-19 patient experience survey in the attached question and answer document.
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