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益普索觀點 —— 人工智慧和客戶體驗的未來:打造同理心體驗之旅
本文將探討 Gen AI 在客戶體驗中的影響,並剖析為何在 Gen AI 與人類智慧(Human Intelligence, HI)之間取得平衡至關重要。
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益普索觀點 — 永續廣告:如何利用同理心與可信度提升品牌心佔率
益普索的研究顯示,高達60%的消費者正準備跨越障礙,選擇更綠色的生活方式。本文使用益普索的 Creative Spark 分析了七則廣告,探索品牌如何透過引起共鳴和真誠可信的方式,將品牌精神成功地融入永續訊息。
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情感如何促動購買意願
世界杯足球賽開始前,是大眾和食品飲料公司探索情緒促動購買行為的最佳時間,因為它受到高度關注。在活動準備階段,品牌制訂了他們的廣告與促銷計劃。若要擁有成功的策略並增加銷售,公司必須掌握任何激發或阻礙消費者購買的因素。
The period before the World Cup was an ideal time to explore the topic of emotionally driven purchasing due to the high interest generated, both for the public and for food and beverage companies. During the run-up to the event is when brands set out their communication and commercial plans. And if they are to develop successful strategies and increase sales, it is vital that companies have information about any triggers and barriers that come in to play for consumers of their products.
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民生消費品品牌如何影響千禧世代?
討論熱度極高的千禧世代是現今許多品牌的目標族群。
但,不同產業中的任何品牌都能用相同的方式對千禧世代產生一樣的影響力嗎?
還是說,對於特定產業中的品牌來說,他們需要調整對應的策略?試問民生消費品牌是否能夠使用與數位品牌一樣的方式對千禧世代造成一樣的影響力?
若答案是否定的,那麼所有民生消費品牌都需要問同樣的一個問題:我們該怎麼做?
The often-discussed Millennial generation is now a key target for many brands around the world, and in Taiwan.
But, can Millennials be equally in flounced by any brand from any categories in the same way?
Or do brands in certain categories need to adapt their strategy, such as can consumer brands truly influence Millennials in the same way and to the same extent as digital brands?
If no, then the key question that all consumer brands should be asking is ‘what do we need to do?’