Ricerca
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Mystery Calling: l'esperienza telefonica è ancora in grado di generare fedeltà?
In questo nuovo Ipsos Views, scopri in che modo un programma ben progettato di Mystery Calling può generare fedeltà e profitti.
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Designing a better mystery shopping programme
A seven-step guide for organisations to derive more value from a better mystery shopping programme.
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Mystery Shopping in the Luxury Industry
In this paper, three highly experienced mystery shopping experts share their knowledge and opinions on different aspects of mystery shopping in the luxury industry and how it is a vital ingredient in a holistic Customer Experience strategy.
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How Mystery Shopping Drives Better Automotive CX Performance
Changing Gear - What should an automotive mystery shopping programme focus on? What do car manufacturers and dealers want from a mystery shopping programme?