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Insurance: A CX Late Bloomer’s Guide to Success
Read more about how Canadian insurers can win the hearts and wallets of their customers.
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Luxury and convergent commerce
Roundtable discussion hosted by Ipsos channel performance and customer experience.
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CX Service Design: Creating emotional attachment and driving brand growth
Designing customer experiences that drive business success
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Channel Performance Management
Read more about three focus areas to consider when measuring and managing channel performance.
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Customer Needs in Times of Crisis
Lessons and challenges from the automotive sector highlight opportunities for all industries.