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We found 11 results matching with your query. Refine by
  • Consumer & Shopper

    Ipsos Generations Report 2025

    The third edition of the Ipsos Generations Report explores the gap in attitudes between Gen Z men and women, uncovers the little-discussed power held by Gen X, and dives into our evolving understanding of ‘old age’.

    27 May 2025
  • Consumer & Shopper

    Short hits of retail truth

    This video series explores how the shopper landscape is changing and the new forms of commerce which are emerging.

    14 February 2022
  • Consumer & Shopper

    Topic Modeling: A new approach to spotting consumer insights

    Consumer trends emerge, take hold, then go out of style faster than most marketers and insights pros can keep up with.

    1 February 2022
  • Customer Experience

    Putting in the Effort: Why treating customers fairly is key to business success

    Measuring customer effort in isolation is not enough. Organisations need to measure the Customer: Company Effort Ratio (C:CER) which takes both perceived customer and company effort into account.

    11 January 2022
  • Consumer & Shopper

    The impact of COVID-19 on how we eat

    An exploration of how category conversations and behaviours have changed and how brands can respond to these changes.

    7 May 2020
  • Consumer & Shopper

    Straw Wars: Plastic Reduction - a new battleground for Brand Reputation

    Global concern over environmental issues has intensified recently. Ipsos research alone shows that 71% of global consumers agree that single-use plastic products should be banned as soon as possible. The backlash against plastic is on – and for brands with plastic in their supply chain, this represents both a reputational threat and an opportunity …

    31 January 2020
  • Consumer & Shopper

    Customer intelligence of audience attitudes on top 3 dating apps

    What people are saying online about Tinder, Bumble, and Hinge.

    19 October 2019
  • Consumer & Shopper

    Unpacking product subscription models

    This white paper unpacks the barriers to adoption and identifies the drivers that could propel product subscriptions forward and unlock consumer demand.

    12 June 2019
  • Customer Experience

    Mind the gap: Why what a brand promises and what it delivers matter

    What happens when there is a mismatch between what a brand promises to its consumers and their actual experience? Fiona Moss explores the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.

    31 May 2019
  • Consumer & Shopper

    Ipsos House: The ideal arena for uncovering the truth behind human behaviour

    Three case studies from Ipsos House showcase the opportunities for investigating human responses, motivations and behaviour offered by the research facility.

    11 December 2018
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