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Staying close to your customers
Why customer experience still matters amid COVID-19 and social distancing.
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Digital Doctor 2020: Perspectives on digital & connected health
View our on demand webinar featuring results from our Digital Doctor 2020 report - a comprehensive look into the digital transformation of healthcare.
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Innovation 2020: L&G Qual Quant Case Studies
On demand webinar sharing concrete examples of deep dive qualitative case studies illustrating how lotteries across North America are successfully leveraging digital approaches to innovate in the sector.
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Innovating in challenging times: Research during COVID-19
Doing research during a crisis allows businesses to better predict and prepare for what to do next.
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#NoMoreBoringSurveys: Custom Panels for L&G
Wondering what is the best use of custom panels with lottery & gaming players? We share case studies.
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Mystery Calling: Dialing up your contact centre performance
Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.
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Lonely, Alienated and Young
Previously it was elderly people who were most likely to feel lonely and would face the health risks associated with this, but now the young are most likely to be lonely. We explore why.
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Battle of Market Forces: Convenience vs. Sustainability
In this case study, the author shares a personal shopping dilemma through the lens of a researcher dedicated to brand health.
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The Evolution of Shopper Behaviour
Updated for 2020, we explore five changes the world of retail to help brands better connect with shoppers in the moments that matter most.
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Renovation of Consumption Routines: Investing for Future Growth
Listen in as we share highlights from this year’s Canadian Consumption Habits and Attitudinal Trends study.