Mystery Shopping

Offering an outstanding customer experience and delivering fully on your brand promise helps achieving profitable growth. An excellent Mystery Shopping program is your key to success.

3 September 2018

Mystery Shopping Research

Let's wow your customers!

Recognize these Customer Experience challenges?

How to get my front-line associates to perform according to defined brand standards?
How to beat the competition and what can I learn from them?
How to get front-line staff to effectively adhere to new training programs?
How to optimize the success of new product launches and promotional offers?
How to increase ROI on your strategic and training initiatives?

Check out our About mystery shopping webpage for more general information on Mystery Shopping.

Let mystery shopping improve your customer experience!

We’ve got an army of ‘trained customers’, ready to feed your organization with objective and concrete insights!

Mystery shoppers Our mystery shopping programs, retail audits and micro tasks (short store assesments) all provide you with insights needed to deliver your brand promise at the front line. We’ve been using decennia of international CX experience and innovations to optimize and finetune our methods for your benefit. We have worked for the world's leading brands in retail, automotive, tech & telco, luxury, airline and hospitality. Sophisticated technology platforms, analytics and advisory form a key part of our offer.

We offer:

An holistic view ; Omni-channel approach
Your customers aren't interested in channels. They expect the same brand experience at each touchpoint. That’s why our mystery shopping programs are ‘Omnichannel’; measuring the customer experience delivered via different channels: physical locations, telephone, online, mobile and e-mail.
Quality data
We believe that the skills of a mystery shopper strongly determines the quality of research data. Therefore, we invest in highly trained and dedicated mystery shopping professionals.
A smarter mystery shopping program
A clear and straightforward mystery shopping programme, led by professionals and fueled by top-notch fieldwork allow you to oversee the bigger picture and create real impact.
Actionable recommendations
Transforming data into understanding is key to successful customer experience. Our online and offline reporting tools and research professionals offer clear and actionable insights, which enable immediate action.