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Customer Experience Advisory
Driving continuous Customer Experience (CX) improvement and customer centricity.
Customer Experience Analytics
Enabling organizations to ensure their Customer Experience delivers on their Brand Promise.
Voice of the Customer
Listening to the Voice of your Customers (VoC). Creating a single source of customer truth.
Customer Experience
Delivering a Return on Customer Experience Investment.
Custom Panel
Robust online proprietary panels for longitudinal research at scale
Monitoring Quality
Empowering auto industry decisions through credible, meaningful and easily accessible customer based information.
Benchmarking Quality, Product, and Buyer Experience
Measuring up to customers’ expectations and vehicle ownership position.
Behaviour Insights
Understanding the route to customer engagement.
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Most Canadians (68%) Know Winnie the Pooh was a Real Bear, Only One Fifth (19%) are Familiar with Canada’s National Horse
Two-thirds (67%) of Canadians stumped by thirty-question quiz testing their knowledge on quirky Canadian facts
Customer Insights
Increase sales revenue with behavioural knowledge of your customers.