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We found 8 results matching with your query. Refine by
  • Customer Experience

    AI and the Future of CX

    Designing empathetic and meaningful experiences.

    10 July 2024
  • Society

    We need to talk about generation - Context

    Why generational analysis matters

    28 April 2023
  • Society

    Ipsos Update - December 2020

    The final edition of Ipsos Update of 2020 includes research and analysis on key topics including health, sustainability, gender equality and retail. We also look at public opinion on international security and the reputation of different countries around the world.

    1 December 2020
  • Customer Experience

    Money talks or budget walks

    Delivering a Return on Customer Experience Investment: ROCXI.

    12 November 2020
  • Society

    Ipsos Update - November 2020

    This month’s round-up of research and analysis from Ipsos around the world presents new papers on our learnings from the pandemic, trust in the media, brands and advertising and automotive quality. Explore our new global survey on happiness, the latest ranking of 50 nations’ international image, and much more.

    2 November 2020
  • Customer Experience

    Driving quality

    Quantifying the connection between quality and loyalty in automotive purchase.

    6 October 2020
  • Customer Experience

    In AI We Trust? How AI Is Impacting the Financial Sector

    As buzz words go AI, or Artificial Intelligence, is one of the biggest. AI is creeping into our lives in ways we didn’t expect. But, do we trust it to perform when it comes to big decisions?

    13 July 2018
  • Customer Experience

    Get Fair or Fail: Why Fairness is Key to Business Success

    Acknowledgement of customer experience (CX) as a driver of business performance is at an all-time high, with most companies making significant investments to meet their customers’ needs. But for many the question remains, how do you choose which customers or situations to prioritise?

    29 January 2018

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