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Managing Contact Centers in the Digital Age (with Medallia)
𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝟴𝘁𝗵 𝗡𝗼𝘃𝗲𝗺𝗯𝗲𝗿 - The pandemic has forced customers on to digital channels and many embraced it, demanding a better Customer Experience every time. Adopting a digital first mindset continues to be top of mind for brands and their contact centers.
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Almost a quarter of the world’s women are not comfortable talking about menopause
Menopause is something that all women on the planet will potentially experience in their lives and yet is still something of a taboo to many. New research by Ipsos across 33 countries looks at attitudes towards menopause around the world.
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World Mental Health Day 2022: Three in four globally say mental and physical health are equally important
Mental health now ranks 2nd among global health concerns, overtaking cancer
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ESG: The Corporate North Star
The Purpose of purpose: having a clear vision about the kind of company you are is increasingly important in the ‘war for talent’, among generations who want to make a difference in their daily lives.
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Nutrition in a pill: Europeans’ attitudes towards food supplements
Ipsos European Public Affairs' findings show that food supplements and vitamins have become an essential part of European consumers’ lifestyle
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CX Global Voices | 2022
We hope you’ll join us at one of our CX Global Voices webinar sessions to hear from our global CX experts, as they unpick what’s going on and what that might mean for you.
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3 in 5 globally say their healthcare system is overstretched
However, half of those surveyed across 34 countries describe the quality of their country’s healthcare service as good.
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What worries the world - September 2022
Inflation is the top global concern for the sixth month in a row with four in ten choosing it as a worry.
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Global consumer confidence remains muted
Expectations Index continues its decline as sentiment remains low among the world’s most advanced economies.