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We found 28 results matching with your query. Refine by
  • Customer Experience

    透過神秘客調查推動第一線銷售的法遵落實

    本文推薦給任何想了解「神秘客調查」如何有效確保第一線員工遵循規範準則並且公平待客的企業組織 —— 無論是監管機構或受監管企業。

    18 July 2022
  • Customer Experience

    有效連接品牌承諾與顧客體驗

    如何使品牌承諾及顧客體驗協調一致以實現品牌成功?本文將介紹益普索的創新研究方法,幫助企業定義、評估和優化真正能推動品牌與顧客體驗成長的元素,以打造出強大、成功的品牌。

    11 April 2022
  • Customer Experience

    優化網路購物體驗

    UX研究能解決的5個網路購物障礙

    12 January 2022
  • Customer Experience

    在虛擬世界中創造存在感:虛擬實境及擴增實境的力量

    在轉向數位世界的過程中,探索對更具沉浸式體驗的需求。

    1 December 2021
  • Customer Experience

    台灣新能源運具成長障礙與契機

    2021年新冠肺炎疫情仍壟罩全球,卻也是電動車銷售持續大爆發的一年,全球銷售成長率超過90%,預計未來將持續強勁成長。電動車龍頭特斯拉電動車龍頭特斯拉(Tesla)供應商名單中,高達7成5都是台灣企業,然而台灣電動汽車和機車的占比僅有0.15%和3%,與其他國家相比仍有很大的成長空間。台灣消費者仍對電動車抱持觀望態度的主因是什麼?

    9 November 2021
  • Customer Experience

    打造成功顧客體驗的關鍵

    為品牌的顧客體驗找出對的關鍵績效指標

    6 October 2021
  • Customer Experience

    面帶微笑的服務?

    在配戴口罩的情況下提供顧客體驗

    2 September 2021
  • Customer Experience

    打造完美的品牌與通路體驗

    在客戶體驗至上的年代,企業必須致力於消除品牌體驗與客戶期望的落差。In the era where customer experience matters the most, corporations must minimize the gap between actual brand experience and customer expectations.

    19 May 2020
  • Customer Experience

    情感如何促動購買意願

    世界杯足球賽開始前,是大眾和食品飲料公司探索情緒促動購買行為的最佳時間,因為它受到高度關注。在活動準備階段,品牌制訂了他們的廣告與促銷計劃。若要擁有成功的策略並增加銷售,公司必須掌握任何激發或阻礙消費者購買的因素。
    The period before the World Cup was an ideal time to explore the topic of emotionally driven purchasing due to the high interest generated, both for the public and for food and beverage companies. During the run-up to the event is when brands set out their communication and commercial plans. And if they are to develop successful strategies and increase sales, it is vital that companies have information about any triggers and barriers that come in to play for consumers of their products.

    1 July 2019
  • Customer Experience

    共享移動交通工具未來的發展趨勢

    在益普索 “移動未來” 系列的白皮書中, 我們探討了汽車共享與共乘移動工具未來的發展趨勢。In The Future of Mobility series, Shared Mobility looks at the rise and development of car-sharing and ride-sharing.

    23 November 2018
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