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Cheetahs, Chickens and Goldfish
Speed is good when it comes to customer service and beating competition. But it can sometimes be a mixed blessing, writes Andrew Green.
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Concern about the EU reaches second-highest recorded level
The July 2016 Economist/Ipsos Issues Index records the highest level of concern about Europe and the EU since April 1997 - 40% consider it an important issue facing the country in the aftermath of the referendum decision to leave the EU in June.
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Captains of CX Industry: Four Things Your CEO Is Thinking and What You Can Do about It
Helen Wilson, MD of Ipsos Loyalty, discusses our annual "Captains of Industry" survey and reflects on what today's business leaders think about customer experience in their own organisations.
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A letter to Priti Patel, the new international development secretary
Trade and business are far more important than aid for many poor communities, and DfID needs a role in building post-Brexit trade deals, writes Jonathan Glennie in the Guardian.
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85 per cent of business leaders do not rate their organisations highly at delivering high quality customer service
According to "Captains of Industry", an annual survey of more than 100 of the most senior figures in top UK companies, 85% of business leaders do not rate their organisations highly in terms of consistently delivering high quality customer service.
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Ipsos Research Highlights - July 2016
Ipsos's research highlights for July 2016 includes a challenge for our new Prime Minister, consumer confidence has fallen to its lowest point and young people's housing hopes have been dashed.
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Economic optimism falls to its lowest level for four years
Ipsos's Economic Optimism Index has fallen to its lowest level since January 2012, this month's results reveal.
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Ipsos Views: Is the Behavioural Lens Out of Focus?
Using behavioural science to get closer to the consumer.
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Two in three say Labour should change leader before next General Election
Two in three (66%) of the British public think that the Labour Party should change its leader before the next General Election in 2020, according to Ipsos's July Political Monitor.
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Never leave a place behind
Ben Page in the Municipal Journal, examines the revival of the inner city & the crucial role local government has played.