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Mystery Shopping is not a mystery: this is how you use it effectively
Published in Adformatie on 28 September 2018.
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Last Impressions Also Count
How to evoke an emotional response to leave strong branded memories. While we all know the importance of first impressions, this report highlights the significance of a good last impression.
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The Secret to Unleashing a Disruptive Brand? Stop Being a Victim
This report speaks to clients to find out how to survive in a transforming market and handle the changes disruption brings.
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Good news for brands - Mobile app ads drive impact
Mobile apps have become an integral part of people's daily routines, with 92% of smartphone owners using apps.
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Mystery Shopping
Offering an outstanding customer experience and delivering fully on your brand promise helps achieving profitable growth. An excellent Mystery Shopping program is your key to success.
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Retail Performance
To understand your consumers it is key to have an advanced retail strategy. Our data led approach to improve in store experiences provides you just that.
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Mystery shopping vital ingredient in customer experience strategy
Customer experience is of great importance in any industry. This is arguably most evident in the high-end spectrum of the market where affluent consumers literally spend billions. In this whitepaper three customer experience experts explain what challenges retailers face and what high street retailers can learn from the luxury industry.