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The Impact Of Inspection And Audit Regimes In Local Government In England
MORI's latest research for the Local Government Association shows local government sees inspection and audit as drivers of council performance. However they also want to see inspection massively reduced and reshaped: most councils feel inspection does not provide value for money and lacks a strategic orientation. Focusing on outcomes and targets instead of processes, and on fewer, more strategic areas, is considered the way forward.
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Nativity Plays
A new survey, conducted by MORI Social Research Institute on behalf of the Times Educational Supplement, has revealed a move away from more traditional end-of-term activities in English and Welsh schools.
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Scottish Executive Stakeholder Survey
MORI Scotland was commissioned by the Office of Chief Researcher (OCR) on behalf of the Permanent Secretary to undertake a comprehensive, corporate-level, survey of the Scottish Executive's stakeholders. The aims of the survey were to:
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The Stress Of Christmas Shopping
A recent survey, conducted by MORI for argos.co.uk shows half of the population (49%) find Christmas shopping stressful. Whilst not as high as divorce/separation (78%), moving house (77%), and preparing for a driving test or other exam (70%), Christmas shopping is stressful to a higher proportion than going to the dentist (43%) or preparing to go on holiday (36%).
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Public Attitudes To Public Services
MORI conducted a survey for the Cabinet Office in March this year on attitudes to public services. Key findings include:
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Wide Variation In Customer Experience In Urban Post Offices
New research carried out by MORI jointly on behalf of Postwatch and Postcomm shows wide variations in customers' experiences of urban post offices. Researchers visited over 300 of the largest post offices in urban areas and assessed the whole post office experience including: queuing; quality of advice (including product knowledge, proactive questioning and customer handling); the post office environment, including availability of information and services both inside and out; facilities for the disabled. As a part of the exercise, researchers also sent and received packages to assess receipt, transit time and damage. Main findings include:
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MORI Political Monitor November - Topline Results
Labour's lead over the Conservatives remains in November's MORI Political Monitor. It currently registers 35% support among those certain to vote (down four points on October's measure). The Conservatives are at 31%, up two points, with the Liberal Democrats on 23% (up one). Ratings of both Tony Blair and Michael Howard remain negative, by a 2:1 margin. Defence and foreign affairs remains, in the eyes of British voters, the most important issue facing Britain today, although those who say the NHS and Health is most important has gone down, slightly, from 36% last month to 32% this month. After hitting 20% in October (the highest level for four years), mentions of pensions/social security have fallen to 12%.
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MORI Political Monitor November
Labour's lead over the Conservatives remains in November's MORI Political Monitor. It currently registers 35% support among those certain to vote (down four points on October's measure). The Conservatives are at 31%, up two points, with the Liberal Democrats on 23% (up one). Ratings of both Tony Blair and Michael Howard remain negative, by a 2:1 margin. Defence and foreign affairs remains, in the eyes of British voters, the most important issue facing Britain today, although those who say the NHS and Health is most important has gone down, slightly, from 36% last month to 32% this month. After hitting 20% in October (the highest level for four years), mentions of pensions/social security have fallen to 12%.
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Government Delivery Index
MORI's latest Delivery Index survey, conducted for the Financial Times, shows that the public remain divided over whether the Government's policies will improve the state of the economy. The public also remain sceptical about the Government's ability to improve public service in the long term, although trends on both these areas have improved since 2003.
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What drives satisfaction with local government?
If an authority is perceived to provide generally good quality services and good value for money, then it is highly likely to also achieve strong satisfaction ratings. Indeed, perceptions on these attributes are consistently shown to be the strongest drivers of overall satisfaction across different studies and across key sub-groups within the population.
This report highlights some key areas where further collection of data would be helpful in providing evidence to explore various hypotheses around the drivers of satisfaction