Search
-
EY EMEIA Fraud Report 2017
Senior managers are failing to set the right tone on business ethics finds EY's EMEIA Fraud Survey based on research by Ipsos Loyalty.
-
Healing the Pain
A report from Ipsos Loyalty exploring how more intelligent case management and closed loop systems can maximize ROI and reduce customer complaints and churn
-
Are your customers working too hard?
A new report from Ipsos Loyalty investigating the role Customer Effort plays on customers' satisfaction with complaints handling and on broader outcomes such as advocacy and loyalty
-
Leadership Connections 2016, HR and the C-suite driving innovation
How can HR help the C-suite drive innovation? Download new research from Ipsos and Cirrus examining the HR contribution to the C-suite agenda.
-
Ipsos Encyclopedia - Customer Experience Management
Customer Experience Management is the practice of actively, consistently, and comprehensively managing the perceptions customers have of experiences relating to an organisation.
-
Five Top Tips for Successful Text Analytics
Successfully unearthing text analytics insights does not need to be complicated. Read our five top tips to avoid the pitfalls and obtain actionable insights from unstructured text.
-
Engaging Customers: Creating a virtuous circle
This report reflects what Ipsos Loyalty has heard during one-to-one conversations with the Ipsos Loyalty Council - around 30 senior leaders in customer management across a range of sectors.
-
The 2013 Lloyd's Risk Index
The Lloyd's Risk Index 2013 is based on a global survey of over 500 C-suite and board level executives conducted by Ipsos for Lloyd's during April and May 2013.
-
Enterprise Feedback Management
Venture captalists use EFM to fund specialist software companies to address company and customer needs alike.
-
How Do You Get the Board on Board?
In this handy `how to', the Ipsos Loyalty Council - a forum of senior customer experience / management professionals from across multiple sectors - offer their perspective.