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From Survey to Success: DHL's Customer Experience Transformation
DHL Supply Chain UKI’s Customer Experience Management programme has evolved from a simple survey into a cultural success story.
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Mastering the Closed-Loop Feedback System
Closed loop is a core component of effective VoC programmes today, yet execution levels vary significantly. Learn how to implement a truly effective closed-loop feedback system.
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A national grant to digitise and streamline adult social care assessments has been used to progress innovative practice in local authorities
Ipsos and IPC’s evaluation identified a range of examples of good and interesting practice where local authorities used the grant to fund new ways of managing and delivering assessments
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Public yet to be convinced by weight loss jabs
Amidst widespread discussions about the use of weight-loss injections such as Wegovy, Ozempic, and Mounjaro, a new Ipsos poll sheds light on public awareness, perceptions, and potential usage of such treatments.
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Just over two in five think the Royal Family are good value for money – but Britons aged 18-34 are split
New research from Ipsos, carried out 8-11 November, examines public opinion in Britain towards the Royal Family.
Product Testing
Ipsos' product testing solution enables clients to achieve product superiority through innovation or renovation.
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Using a Discrete Choice Experiment to understand the public’s decision-making around arranging and paying for residential care
In 2023, Ipsos conducted research on behalf of the Department of Health and Social Care (DHSC) to explore how likely those expected to self-fund any necessary future residential care would be to involve their local authority in arranging the care and the factors influencing their decisions.
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Football fans prefer Alan Shearer / Mark Chapman as potential Lineker replacements for Match of the Day
As Gary Lineker prepares to depart from Match of the Day, a new Ipsos survey reveals divided public opinion on who should fill his shoes.
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Half of Britons feel more concerned about the situation in Ukraine following Trump victory
A new Ipsos poll reveals that the British public remains deeply concerned about the ongoing war in Ukraine.
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Evolving Your VoC Program for Continued Success - AXA Case Study
Keep your Voice of the Customer (VoC) program fresh and effective with ongoing improvements and innovative tweaks.