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From Survey to Success: DHL's Customer Experience Transformation
DHL Supply Chain UKI’s Customer Experience Management programme has evolved from a simple survey into a cultural success story.
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Gender Bias: The ‘Invisible’ Barrier to Equitable Healthcare
The role of cultural and societal gender bias on the delivery, and experience, of oncology care in the UK.
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Latest Life in the UK Index shows quality of life has stagnated
Wellbeing did not improve between 2023 and 2024, according to research among more than 6,700 UK residents.
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A call to action for a brighter future for the European video game industry
Policy recommendations shaping the European video game industry. Download our 2023 Key Facts Report and Manifesto now.
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Three in four Britons agree September is too early for mince pies in shops
When is the right time for British shops to start selling Christmas items? Ipsos polled the Great British public!
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45% agree that Brits talk about the weather too much
Just 1 in 5 think they personally talk about the weather too much.
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Oasis fever takes over with Britons preferring Oasis to Taylor Swift
Despite her Eras tour taking Britain by storm in 2024, Britons are more likely to say they prefer Oasis to Taylor Swift according to an Ipsos poll
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Boris Johnson is the most ‘brat’ politician in the UK
1 in 5 Brits who know a great deal/fair amount about the "Brat" trend say former PM Boris Johnson fits the description says a new Ipsos poll.
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Using Mystery Shopping to proactively measure staff engagement with Consumer Duty
Why Mystery Shopping is a key element of the research toolkit to assess customer interactions and drive improvements.
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Three in four say Britain is divided, but public say problems are less serious than in the US
47% believe that British society is more in danger because of divisions between people with different political views than twenty years ago according to Ipsos polling.