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Transforming Traditional Customer Satisfaction Research into Modern Enterprise Feedback Management in Seven Critical Steps
For the past number of months, we've been talking a lot about Enterprise Feedback Management and recently, an article co-written by yours truly and Andrew McInnes from Allegiance Inc. was featured in Quirks magazine.
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What is loyalty without choice?
"I think it's wrong that only one company makes the game Monopoly." - Steven Wright
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Employee Wellbeing: New Rules for a Better Workplace
A healthy workplace is vital to your success. And to the economy. According to Statistics Canada, the cost of work time lost related to stress in Canada is $12 billion annually. That was before the economic crisis hit the country.