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Forward Thinking CX Management in Times of Uncertainty
Read our paper for ideas on swiftly responding to shifts in customer needs and expectations, as well as activating a more forward thinking CXM.
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How your CX data can help you navigate COVID-19 disruption
We share 5 areas where companies can leverage their significant CX investments to help risk mitigation strategies.
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Mystery Calling: Dialing up your contact center performance
Discover how a well-designed mystery calling program can drive loyalty and profits in this new Ipsos Views paper.
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Is Your L&G Brand Delivering on its Promise?
View our on-demand webinar featuring what’s hot in mystery shopping research, and how it can be applied to Lottery & Gaming products and services.
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Black Friday is dead, long live Black Friday!
For traditionalists, Black Friday is still the official kick-off for holiday purchases. But if merchants and brands want to have a great year, they need to rely more on great retailing year-round.
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It’s Time for Disruption: Unpacking Investor and Financial Advisor Loyalty
Financial Advisor defection poses great risk to investment firms. Discover key dimensions of firm-advisor-investor linkages and how to mitigate the risk of advisor turnover.
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Optimize your share among the independent agent network
How much money has your company left on the table in the last 10 years because it doesn’t understand the share among its independent agent base?
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Decisions, Decisions
Venturing into the world of text mining and analyzing unstructured text can be daunting, especially in navigating the various tools and options.
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For Mobile Banking, It Pays to Know Consumers
The world is becoming increasingly digital. And this is arguably impacting the financial services sector more than any other industry.
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We know where your customers are... and we’d like to ask them a few questions!
Geolocation will play an important role in customer experience management