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  • Customer Experience

    Employee Wellbeing: New Rules for a Better Workplace

    A healthy workplace is vital to your success. And to the economy. According to Statistics Canada, the cost of work time lost related to stress in Canada is $12 billion annually. That was before the economic crisis hit the country.

    22 April 2009
  • Customer Experience

    Are Engaged Alumni Found or Created?

    Have you ever been out driving and noticed a college or university bumper sticker on the car ahead of you? What is the motivation for placing that bumper sticker? Is the driver truly loyal or engaged with the institution? And, if so, was that engagement latent or was it created by the institution?

    5 October 2007
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