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Transforming Traditional Customer Satisfaction Research into Modern Enterprise Feedback Management in Seven Critical Steps
For the past number of months, we've been talking a lot about Enterprise Feedback Management and recently, an article co-written by yours truly and Andrew McInnes from Allegiance Inc. was featured in Quirks magazine.
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New Multi-Country Survey from RetailMeNot.com Shows Americans Are Most Likely to Value Brands that Offer Coupons and to Use Coupons and Vouchers Proudly
Deals and Sales Are the Top Influence on Online Shopping Purchase Decisions
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Ipsos ASI Creates a `Smart' New Research App to Measure Brand Touchpoints in Real-Time
New Brand Shout Research Solution Taps into Smartphone Technology, `Always Connected' Culture to Capture `In-the-Moment' Insights