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Building Brand Desire In-Store
As we have stated before, in any given category, many of the top products or services are quite similar in performance, or are certainly good enough. For this reason, it is very hard to differentiate based solely on product performance.
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Discovering What People Want Before They Do
Dove knew it. Danone knew it. Mr. Clean and 3M knew it too. These brands knew they needed to go beyond finding new ways to meet consumers’ existing needs. In order to achieve long-term growth they needed to uncover something different: new needs to address.