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We found 28 results matching with your query. Refine by
  • Customer Experience

    For Mobile Wallets, Restaurant Frustrations are an Opportunity

    Brands should emphasize convenience in industries that are seeing long wait times for customers, particularly at restaurants.

    26 October 2021
  • Customer Experience

    Beauty Buying Behavior: Decoded

    Is retail therapy over? We share insights from the Beauty industry relevant for all marketers driving their omnichannel strategy.

    24 February 2021
  • Customer Experience

    How shopping and eating out has changed during the pandemic

    How and where the world shops and dines transformed during the coronavirus pandemic.

    22 January 2021
  • Customer Experience

    When Difference doesn’t mean Different: Understanding cultural bias

    Learn about the approaches you can take to continue to benefit from global studies and gather reliable, efficient and effective results in the face of cultural response bias.

    2 September 2020
  • Customer Experience

    For Mobile Banking, It Pays to Know Consumers

    The world is becoming increasingly digital. And this is arguably impacting the financial services sector more than any other industry.

    17 July 2015
  • Customer Experience

    Are Americans Ready For Retirement?

    At Ipsos Loyalty, we keep an eye on the horizon as a commitment to our brokerage and investment fund clients.

    1 October 2014
  • Customer Experience

    The Immediacy of EFM

    There has been much talk about Enterprise Feedback Management in recent times, but to many, it may be difficult to understand how to achieve real business success with it. This paper is designed to provide an overview and explain how, when deployed correctly, it can significantly benefit customer-facing organizations.

    2 September 2014
  • Customer Experience

    Employee Wellbeing: New Rules for a Better Workplace

    A healthy workplace is vital to your success. And to the economy. According to Statistics Canada, the cost of work time lost related to stress in Canada is $12 billion annually. That was before the economic crisis hit the country.

    22 April 2009
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