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Are We Ready to Share Again?
Revisit our recorded webinar to hear new research exploring current and potentially future shared mobility trends.
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Bridging the Brand Experience Gap
We share insights into how to align brand promise and customer experience for business success.
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Grocers Face Renewed Competitive Challenge as Consumers Return to Old Habits
Discover tips for grocery retailers to blunt the impact on revenue as consumers revert to their pre-COVID habits around meal spend.
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B2B CX Sessions
A series of roundtable discussions with CX practitioners and experts who work in B2B.
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Four ways to make cryptocurrency more user-friendly
As financial technology and financial services consider more mainstream offerings of cryptocurrency and blockchain investment vehicles, the user experience needs improvement.
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Electrification adoption will accelerate but self-driving acceptance may slow
There are signals people's preferences are changing - read our latest point of view.
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Transforming Traditional Customer Satisfaction Research into Modern Enterprise Feedback Management in Seven Critical Steps
For the past number of months, we've been talking a lot about Enterprise Feedback Management and recently, an article co-written by yours truly and Andrew McInnes from Allegiance Inc. was featured in Quirks magazine.
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What is loyalty without choice?
"I think it's wrong that only one company makes the game Monopoly." - Steven Wright
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Are Engaged Alumni Found or Created?
Have you ever been out driving and noticed a college or university bumper sticker on the car ahead of you? What is the motivation for placing that bumper sticker? Is the driver truly loyal or engaged with the institution? And, if so, was that engagement latent or was it created by the institution?