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Mystery Calling - Dialling up your contact centre performance
Driving a positive customer experience across all channels is critical to any organisation. In this new Ipsos Views paper we discuss how, despite the growing use of new digital technologies, the telephone experience can still be a make-or-break moment for many customers. For most large, multichannel organisations, the contact centre remains key to ensuring that customers receive a great experience, as consistently and efficiently as possible.
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Make your brand rock
Five tips to rock your communications using multi-touchpoint campaigns. It has never been tougher for brands to touch and move people. We all experience it. Globalisation has resulted in multiplying brands. With digitisation, more content is developed for more channels. New channels open every day - outdoors, in our pockets, even on our fridges - through smartphones, connected screens and the Internet of Things.
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THE ATTENTION DEFICIT: MORE SCREENS, MORE CONTENT AND HOW BRANDS CAN CONNECT
YOUR CUSTOMERS ARE AMAZING. INSIDE THEIR HEADS IS THE MOST COMPLEX AND POWERFUL STRUCTURE IN THE KNOWN UNIVERSE, THE HUMAN BRAIN. IT’S A BUNDLE OF BIOLOGICAL WIRING SO VAST THAT IF EACH CONNECTION WAS LAID END TO END IT WOULD CIRCUMNAVIGATE THE EARTH TWICE OVER.
IF IT WAS A COMPUTER IT COULD STORE AROUND 2.5 PETABYTES (A MILLION GIGABYTES) OF DATA. -
Screen Life 2014 - Ergebnispräsentation zum 11. TV-Wirkungstag
Ipsos MediaCT hat in Zusammenarbeit mit Wirkstoff TV im März und April 2014 eine bundesweit repräsentative Untersuchung der aktuellen Fernseh- und Bewegtbild-Nutzung durchgeführt. Befragt wurden 1.500 Personen im Alter von 14 bis 65 Jahren.