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Monitoring Quality
Automotive and Mobility Development: Empowering auto industry decisions through credible, meaningful and easily accessible customer based information.
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Bridging the Brand Experience Gap
We share insights into how to align brand promise and customer experience for business success.
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Take Mystery Shop Results to the Next Level
How can companies best capitalize on the volumes of mystery shop performance management data they gather across their networks? Three overarching factors are critical to having a focused activation plan.
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The Future of Food Through COVID-19
Listen in as our panel of industry experts discuss likely future food and beverage trends post-pandemic.
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How your CX data can help you navigate COVID-19 disruption
We share 5 areas where companies can leverage their significant CX investments to help risk mitigation strategies.
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It’s Time for Disruption: Unpacking Investor and Financial Advisor Loyalty
Financial Advisor defection poses great risk to investment firms. Discover key dimensions of firm-advisor-investor linkages and how to mitigate the risk of advisor turnover.
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Drive Your Results With Target-Setting Analytics
Do you know the answers to these: How can strategic target-setting help achieve best-in-class industry performance? How should targets be set for each operating unit? When is it time to reassess your target? We do.
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Lost In A Data Jungle? Nurture Your Research Ecosystem To Find Your Way Out
Read our detailed paper for practical tips on how to holistically map and fulfill your information needs.
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Customer Loyalty Isn't Enough. Grow Your Share of Wallet
Co-authored by Ipsos Loyalty's Alexander Buoye, Vice President of Analytics, and Timothy Keiningham, Global Chief Strategy Officer & Executive Vice President, along with two other esteemed colleagues, this paper introduces the Wallet Allocation Rule, a revolutionary methodology for linking customer loyalty information to share of wallet.
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Can We Talk? The Impact of Willingness to Recommend on New-to-Market Service Brand Extension Within a Social Network
Download this paper scheduled for release in the Journal of Service Research.