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The Forces of CX: Control
Here are three examples of brands delivering on the values of our CX Forces during the COVID-19 outbreak, providing practical examples showing how it is possible to build emotional connection with your customers.
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The Forces of CX: Certainty
Here are three examples of brands delivering on the values of our CX Forces during the COVID-19 outbreak, providing practical examples showing how it is possible to build emotional connection with your customers.
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The Forces of CX: Fair Treatment
Here are three examples of brands delivering on the values of our Forces of Customer Experience during the COVID-19 outbreak, showing how it is possible to build emotional connection with your customers.
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Anxiety the most common health concern among Britons under coronavirus lockdown
Britons in lockdown are most likely to be suffering from anxiety, over-eating and under-exercising.
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Scottish economic confidence hits new low
72% of Scots think the Scottish economy will get worse over the next 12 months according to a new Ipsos poll for BBC Scotland.
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New survey shows reduction in confidence in Government's Coronavirus response
A new survey by Ipsos on behalf of King's College London's Policy Institute has produced new findings on people's reaction to the easing of lockdown.
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Four in five Scots say Nicola Sturgeon has handled the coronavirus outbreak well
New Ipsos poll for BBC Scotland finds widespread nervousness among the public about coming out of lockdown.
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Who do Scots trust to provide information on coronavirus?
Ipsos polling for Scottish Government sheds light on who the public trust to provide information on Coronavirus.
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Majority of Brits support the reunification of child refugees with family already in the UK
4 in 5 agree a child should be able to reunite with a parent already living in the UK.
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BBC most trustworthy for information about the Coronavirus pandemic
Of those who had heard news about the Coronavirus pandemic in the last 7 days, 48% said they feel the BBC is most trustworthy for information about the Coronavirus pandemic. Almost 1 in 10 adults (8%) said Sky News followed by 7% who said ITV News.