Search
-
Staying close to your customers
Read why customer experience still matters amid COVID-19 and social distancing.
-
How your CX data can help you navigate COVID-19 disruption
We share 5 areas where companies can leverage their significant CX investments to help risk mitigation strategies.
-
Mystery Calling: Dialing up your contact center performance
Discover how a well-designed mystery calling program can drive loyalty and profits in this new Ipsos Views paper.
-
Building Usage & Acceptance in Mobile Payments
In this Ipsos Minute, we talk to the co-founder of Square about mobile payments and digital wallets.
-
The Behavioral Science of Customer Experience
Behavioural science offers the right lens and tools to explore, measure and predict consumer behaviour.
-
Black Friday is dead, long live Black Friday!
For traditionalists, Black Friday is still the official kick-off for holiday purchases. But if merchants and brands want to have a great year, they need to rely more on great retailing year-round.
-
Four ways to get mobile payments in stores to finally take off
Using mobile to pay at the register is promising way to replace cash, improve security, and directly access shopper data. Yet, for each benefit there are as many hurdles.
-
The New Delivery Economy is here to stay. Is your business ready?
You can order milk, booze, ice, travel clothes, gasoline, shoes and even grandkids for rent for delivery on-demand at the touch of a smartphone app. Enter a megatrend that Ipsos calls the New Delivery Economy.
-
What Does the Future of Customer Experience Look Like?
The AMA examines customer experience trends across a number of industries, including the future of ride-sharing.
-
Mobile POS: Moving the Needle in Mobile Payments
Discover what our panel of experts - merchant acquirers, mobile payment systems, and merchants - have to say about the future of mobile point of sale payments.