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Mystery Shopping in the Luxury Industry
Discover the techniques top-end retailers use to maintain an excellent Customer Experience and how Ipsos designs luxury mystery shopping programs that can benefit retailers of any calibre.
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The Future of Mobility: Electrification
It may have taken a while, but it seems that electric vehicles are finally driving on a road towards market success.
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Quality Inspections
Your automotive design process requires input from many stakeholders, including your target customers.
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The Truck Intercept Study
Just as in many industries, developing a competitive long haul truck in today’s transforming economy requires expertise.
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The Customer Experience Tipping Point
It’s no longer just intuition. Research confirms that customer experience is the top reason consumers choose a brand.
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Ethnography: an Unfiltered View of Reality
Learn more about why ethnographic research is ideal for exploring cultural practices, rituals, consumer behavior, routines and social norms.
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The Four Essential Steps for Building a Best-in-Class Customer Experience Culture
At Ipsos Loyalty, we always apply our four-stage conceptual framework when conducting discovery work with companies looking to developing a CX program.
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It’s Time for Disruption: Unpacking Investor and Financial Advisor Loyalty
Financial Advisor defection poses great risk to investment firms. Discover key dimensions of firm-advisor-investor linkages and how to mitigate the risk of advisor turnover.
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Optimize your share among the independent agent network
How much money has your company left on the table in the last 10 years because it doesn’t understand the share among its independent agent base?
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Get Fair or Fail
Do you know which incidents are critical, which customers are expendable and what the most suitable, cost-effective response or intervention will give your brand a competitive advantage?