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We found 10 results matching with your query. Refine by
  • Customer Experience

    Driving compliance at the frontline

    This paper is recommended reading, by our Mystery Shopping experts, for any organisation – regulators and the regulated – interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly.

    11 April 2022
  • Media & Brand Communication

    79% of Voice Activated Speaker Owners Have an Amazon Echo

    Ipsos' Tech Tracker is a quarterly, GB nationally representative research survey which measures the emerging trends and developments in technology.

    27 March 2019
  • Media & Brand Communication

    Over half of GB adults now own a tablet

    Ipsos' Tech Tracker is a quarterly, GB nationally representative research survey which measures the emerging trends and developments in technology.

    10 January 2019
  • Media & Brand Communication

    Technology Tracker Q3 2018 in GB

    8 in 10 GB adults own a smartphone. Ipsos' Tech Tracker is a quarterly, GB nationally representative research survey which measures the emerging trends and developments in technology.

    2 October 2018
  • Media & Brand Communication

    Technology Tracker Q2 2018 in GB

    2 in 3 adults in Britain use social media. Ipsos' Tech Tracker is a quarterly, GB nationally representative research survey which measures the emerging trends and developments in technology.

    12 July 2018
  • Media & Brand Communication

    Do We Still Need to Ask Questions?

    Is it the end of surveys as we know it? Or do they still play a meaningful role in managing and growing brands?

    10 August 2017
  • Media & Brand Communication

    The Age of the Algorithm

    It is hard to find a major audience measurement service that does not employ statistical wizardry of one sort or another. From simple weighting of survey results to correct for sample imbalances to modelling the audiences to hard-to-measure media, the use of statistics and algorithms is increasing. In this White Paper, Andrew Green and Mario Paic explore some of these techniques.

    9 June 2017
  • Media & Brand Communication

    An Efficient Alternative to Concept Optimisation

    In real life, who has time for two steps when you can do it in one?

    20 March 2017
  • Customer Experience

    Drive Your Results With Target-Setting Analytics

    This white paper outlines key tenets of the roadmap for target-setting success. We will address the importance of determining the right overall VOC measures and laying the right foundations. This includes establishing a target time horizon for corporate VOC targets, determining relevant KPIs, cascading targets to operational units – and then tracking performance against targets.

    3 February 2017
  • Media & Brand Communication

    Audience Measurement in the Data Age

    In this paper, we outline ten predictions for the future of audience measurement. It is an important area of expertise for Ipsos. We measure the audiences to media content in more than 70 countries. This includes those accessing this content via both traditional and digital means.

    10 August 2016

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