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Sort by Date Relevance
We found 61 results matching with your query. Refine by
  • Customer Experience

    The Forces of Customer Experience

    The science of strong relationships in challenging times.

    3 September 2025
  • Media & Brand Communication

    The Rising Tide of Private Labels: How name brands can stay afloat

    By embracing innovation, building strong brand equity, enhancing the customer experience, and adopting strategic partnerships and omnichannel strategies, name brands can thrive in the face of competition.

    3 April 2025
  • Media & Brand Communication

    Generational Marketing: Breaking free from stereotypes

    How to build brand success across generations with the power of empathy

    11 March 2025
  • Customer Experience

    Bring your personas to life with CX PersonaBot

    Design experiences with the customer at heart

    18 February 2025
  • Media & Brand Communication

    Misfits and the Machine: Why AI alone can’t crack creative effectiveness

    In the second of our AI in Advertising papers, we explore the benefits and limitations of using AI in ad development.

    16 October 2024
  • Media & Brand Communication

    AI in Advertising Research

    Humanizing AI to Spark Creativity and Brand Success.

    18 July 2024
  • Customer Experience

    AI and the Future of CX

    Designing empathetic and meaningful experiences.

    9 July 2024
  • Media & Brand Communication

    Ipsos Encyclopedia - Awareness

    This is the first step in the contact with a new idea, product or service in which the consumer (or client) have already received information about the existence of an innovation, but a formal and complete opinion has not been created yet.

    20 May 2024
  • Customer Experience

    Applying Lessons from CX Text Analytics to Generative AI

    Not Doomed to Repeat: learning from the past of Customer Experience text analytics will ensure we obtain the most value from Large Language Models

    16 January 2024
  • Nationwide: Reaping the rewards of demonstrating empathy

    Recent research conducted by Ipsos across numerous categories brought to light the importance of Expectations, Context, and Empathy in driving brand choice.

    11 December 2023
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