In the paper, Global Service Leader, Pack Testing at Ipsos, Ian Payne, argues: “Fifty years on from the birth of the recycling symbol, we’re at a metaphorical tipping point where fundamental attributes of packaging design are increasingly questioned.
“But necessity is the mother of invention and those companies who grasp the opportunity to take leadership have the potential for great reward. In a world of flat CPG growth, it is packaging which offers manufacturers real opportunity to develop meaningful differentiation, driving distinctiveness, salience and ultimately influencing choice.”
Sustainable packaging is becoming a greater concern to consumers. Eight in 10 people globally feel we are heading for an environmental disaster unless we change our habits quickly.
Furthermore, in the US, 82% of adults agree with the statement “I think manufacturers should actively support recycling initiatives for the products they sell.” From a consumer perspective increasingly, there is a ‘third moment of truth’ as illustrated in the image below.
There are rewards for brands for demonstrating leadership on the issue of sustainable packaging. For example, 48% of 18-34-year olds in the United States say they are more favourable to Starbucks, after the brand announced it will remove plastic straws from its store by 2020.
Read our newest global survey: A Throwaway World: the challenge of plastic packaging and waste.
The Forces of Customer Experience [Webinar recording]
Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,